Section 01
Edition notes and highlights
UPDATE: Support, Supercharged: Meet JoJo, Your AI Assistant!

We’re excited to introduce JoJo, the newest member of the Basics & Beyond customer support team - powered by AI and ready to make your life easier.
JoJo brings the power of automation and 30+ years of tax education expertise to your fingertips. As our AI customer support agent, JoJo is here to streamline your support experience and provide expert-level assistance, 24/7.
What Can JoJo Help You With?
JoJo can assist you in seconds with a wide variety of support tasks, including:
✩ Retrieving your GoTo Webinar join or registration links
✩ Checking which Beyond & Basics sessions you’re registered for
✩ Accessing webinar playbacks (VODs) for sessions you’ve purchased
✩ Verifying state CPA requirements
✩ Submitting group registrations
✩ Sending messages to our support team
✩ Answering FAQs about Beyond & Basics policies and online resources

But that’s not all. JoJo also taps into our extensive content library to deliver deeper value to our community of tax professionals:
✩ Customer Service Questions: Need help navigating our site or resolving account issues? JoJo’s got you covered.
✩ Newsletter Archives: Quickly locate past articles from our acclaimed newsletter for expert guidance on evolving tax topics.
✩ Q&A Access from Webinars and Seminars: JoJo can retrieve previous questions and answers shared during our live events.
✩ Exploring General Tax Topics: From tax law changes to industry best practices discussed in our online sessions, JoJo offers tailored support for our attendees.
Why You'll Love JoJo
✩ Fast & Friendly: Get the information you need instantly, with no wait times.
✩ Expert-Backed: JoJo is powered by AI through decades of Basics & Beyond's knowledge base and industry insights.
✩ Always Available: Whether it's after hours or a weekend, JoJo is ready to assist.
✩ Personalized Support: Designed with tax professionals in mind, JoJo delivers relevant and specific attendee help.
Built on a Legacy of Excellence
Basics & Beyond has served the tax professional community for more than 30 years, offering trusted seminars, webinars, and resources. With JoJo, we’re bringing that legacy into the future by combining innovative AI with a deep knowledge base to support your success.
Start Chatting with JoJo Today
JoJo is live and ready to help! Click on JoJo in the lower right corner of the screen and start a conversation to see how JoJo can enhance your Basics & Beyond experience. From registration help to tax accreditation insights, JoJo is your always-on assistant for smarter support.






