Terms of Service

Choose your webinar or seminar and complete registration and payment. Keep the confirmation email for your selected program.

1. If your confirmation asks you to complete a GoToWebinar registration step, follow that link and submit the attendee details.
2. Find the GoTo confirmation containing your personalized Join Webinar link. Check spam, junk, Promotions, and other inbox folders for [email protected].
3. If the email is missing, follow Find my join link below. Contact support if your paid registration is not listed; do not purchase the same session again to recover access.

Use Need Help? → Change Date to move a paid seminar registration to another available date.

1. Select Need Help?, then Change Date, and enter the registration email.
2. Complete Cloudflare verification and select Send verification code. The check may complete automatically and show Success!
3. Enter the six-digit code from that request in the same widget, then select Verify code and get help.
4. Find the correct seminar, choose a new available date, and select Review date change.
5. Check the seminar and replacement date, then select Confirm date change. Confirm that the updated date appears before closing the widget.

Credit depends on verified attendance and required participation for your program. Follow the credit requirements published for the session.

1. Join through your personalized link using the attendee identity associated with your registration.
2. Remain connected for at least 50 minutes per credit hour.
3. Answer at least three polling questions per credit hour when required for the live session.
4. Keep the GoTo window open and check it for polls. Report a connection or polling problem during the session.

If a poll is missing, first check the GoTo window. If you missed a poll that has already closed, stay in the session and report it promptly.

1. Check for a hidden window: return to the GoTo app or webinar tab and look for a poll behind another window.
2. Reconnect only if needed: if GoTo is disconnected or polls still fail to appear, reopen the same personalized Join Webinar link.
3. Report the issue during the session: use the GoTo Questions box immediately. State which poll you missed and whether you disconnected or rejoined.
4. Submit a missed-poll report: click Need Help? in the lower-right corner, choose Missed Poll, and verify your registration email. Select the affected session and poll number, choose why the poll was missed, add details if needed, and submit the report to support for review and approval.
5. Continue participating: answer the remaining polls. Contact support if the problem continues; include your registration email, session title, and approximate time of the issue.

Look in your GoToWebinar confirmation or reminder email for Join Webinar. The confirmation contains your link; you do not need to wait for a reminder.

1. Search your inbox and spam or junk folders for [email protected] and the session name.
2. If you cannot find the message, select Need Help? → Webinar Access and enter your registration email.
3. Complete Cloudflare verification, select Send verification code, then enter that six-digit code in the same widget and select Verify code and get help.
4. Open the correct session and use its personalized join link. If no matching session appears, contact support with your registration email and session title.

Start with your personalized Join Webinar link. GoTo will offer the joining options available for that session. You do not need a separate GoTo account to attend.

1. Before the session, open your join link to check the setup prompts.
2. If prompted, select Open GoTo or follow the installation instructions for your device. If a browser option is offered, you may select it instead.
3. If your workplace prevents installation, use the offered browser option or ask your IT team for help before the session.
4. After connecting, check the speaker output and volume. If the organizer has not started, keep the waiting window open.

First check whether the session has started. If the presenter is speaking but you hear nothing, work through these checks.

1. Check your audio mode: in GoTo, choose computer audio if you want to listen through your computer.
2. Check the output: select the correct speaker or headphones in GoTo and your device settings. Raise the volume and check that neither is muted.
3. If using a browser: unmute the webinar tab and allow site audio if your browser has blocked it.
4. Close other applications that may be using the audio device, such as Zoom or Teams, then test again.
5. If sound still fails, leave and rejoin using the same personalized link. Contact support if you still cannot hear.

Check whether the webinar window is hidden or the presenter is simply staying on one slide. If the presenter says the slide has changed but your screen has not, try these steps.

1. Bring GoTo to the front and look for the shared-screen window behind other applications.
2. If you joined in a browser, reload the webinar tab using F5 on Windows or Command-R on a Mac.
3. If the screen remains blank or frozen, leave and rejoin with your personalized Join Webinar link.
4. If the issue continues, report it in GoTo Questions or contact support with the session title and what you see on screen.

An echo can occur when more than one device or connection plays the same webinar audio.

1. Close duplicate webinar tabs or extra GoTo sessions. Keep one webinar connection open.
2. Use one audio connection: computer audio or telephone audio. If using the telephone, turn off computer audio while keeping the webinar open for slides and polls.
3. Use headphones if sound from nearby speakers is feeding back.
4. If the echo remains, report it through GoTo Questions so the organizer can check the presenter’s audio.

Choose the help topic that matches the item you need, then verify the email used for that registration.

1. For handouts or recordings, select Need Help? → Replay/PDF Links.
2. For an issued certificate, select Need Help? → Certificates.
3. For registration details and available receipt links, select Need Help? → My Sessions or open the attendee account.
4. Complete Cloudflare verification, request one six-digit code, and enter it in the same widget. Select Verify code and get help, then open the correct session.
5. If an item is missing, contact support with the session title, registration email, and item you need.

If you missed a paid session, contact support to ask whether a recording is available. A recording is for review and does not earn live-session credit.

1. For a registration, date-change, attendance, PDF, replay, or certificate issue, email [email protected] or call (800) 664-8297. Support is monitored during business hours and live events.
2. Include your name, registration email, session title and date, and a short description of the problem. For technical issues, include the device, app or browser, and any error message.
3. If you are still in the live session, also report an urgent connection or polling issue through GoTo Questions.