Highlights a successful 2025 filing season and challenges for 2026
National Taxpayer Advocate Erin M. Collins today released her Fiscal Year 2026 Objectives Report to
Congress, 📌 highlighting a largely successful 2025 filing season while raising concerns
about
persistent refund delays for victims of identity theft, delays in processing Employee Retention
Credit claims, and critical challenges facing taxpayers and the IRS as the agency prepares for the
2026 filing season. The report also outlines the Advocate’s priority recommendations as the
IRS continues to modernize its technology systems.
“The 2025 filing season was one of the most successful filing seasons
in recent memory,” Collins said in releasing the report. “But with the IRS workforce
reduced by 26% and significant tax law changes on the horizon, there are risks to next year’s
filing season. It is critical that the IRS begin to take steps now to prepare.”
The 2025 filing season generally ran smoothly
The IRS received nearly 141 million individual income tax returns and
processed about 138 million. Over 95% of processed returns were filed electronically, and about 62%
resulted in refunds. Figure 1 shows key filing season statistics.
Figure 1
Individual Tax Return Statistics for the 2025 Filing Season
The IRS processed most returns without issues. However, the IRS
“suspended” over 13 million returns during processing pending additional review, and
these processing delays generally translated into refund delays for the affected taxpayers.
Refund delays for identity theft victims remain a
serious concern
One longstanding filing season challenge that remains unresolved is
lengthy delays in resolving identity theft cases. There are two categories of identity theft
cases. One involves returns that IRS return processing filters flag as potential identity theft;
the IRS flagged about 2.1 million such returns. In these cases, the IRS sent a letter to
taxpayers notifying them they had to authenticate their identities before receiving their
refunds. The IRS typically takes several months to resolve these cases.
In the second category of identity theft cases, a thief has stolen a
taxpayer’s identity and filed a tax return using the taxpayer’s name and Social
Security number. These taxpayers are victims and may also be experiencing the effects of
identity theft beyond the context of their tax returns. Their cases are referred to the
IRS’s Identity Theft Victim Assistance (IDTVA) unit for resolution.
As of the end of the filing season, the IRS had about:
- 387,000 IDTVA cases in inventory, and
- The cases were taking an average of about
20 months to resolve.
“These delays disproportionately affect vulnerable populations
dependent on their refunds to meet basic living expenses,” the report says. In fiscal year
(FY) 2023, 69% of affected taxpayers had adjusted gross incomes at or below 250% of the Federal
Poverty Level.
“IRS leadership has repeatedly assured TAS that reducing cycle
time for IDTVA cases is a top priority, yet the cycle time remains unacceptably long,”
Collins wrote. “I continue to urge the agency to focus on dramatically shortening the time
it takes to resolve IDTVA cases, so it does not force victims, particularly those dependent on
their tax refunds, to wait nearly 2 years to receive their money.” The report recommends
that the IRS reduce the average case resolution time to 4 months.
Operational risks remain a concern as the 2026 filing
season approaches
Collins warned that without improved technology in place, IRS staffing
cuts could jeopardize the success of next year’s filing season. To deliver a successful
filing season, the IRS needs a sufficient number of trained employees to program its processing
systems, develop and disseminate timely and clear guidance on tax law changes, answer telephone
calls and process correspondence, among other things. See Figure 2 for staffing reductions by
business unit.
Figure 2
IRS Personnel Losses by Business Unit (as of June 4, 2025)
The report notes that the IRS’s Information Technology (IT) and
Taxpayer Services business units play critical roles in delivering a successful filing season.
IT personnel must reprogram IRS processing systems to reflect changes in law, while Taxpayer
Services personnel are responsible for processing tax returns, answering telephone calls, and
processing correspondence.
As of this month, as Figure 2 shows, IT staffing has been reduced by
27%, and Taxpayer Services staffing has been reduced by about 22%, or by more than 9,000
employees.
The Administration’s FY 2026 budget proposal calls for keeping
Taxpayer Services staffing at about FY 2025 levels. Thus, the IRS will need to rapidly hire and
train thousands of new Taxpayer Services employees before the 2026 filing season to process
returns and deliver timely refunds.
IRS should prioritize three taxpayer-focused IT
projects
The report applauds recent progress in IRS technology modernization but
urges the agency to stay focused on taxpayer-facing improvements. Collins highlights the
IRS’s longstanding challenges in managing antiquated technology systems and recent efforts
to modernize its systems. In collaboration with the Treasury Department and the Department of
Government Efficiency, the IRS established nine distinct modernization “verticals”
(i.e., technology projects designed to meet specific needs). Among them are a unified
application programming interface, digitalization of paper returns and correspondence, and
improved system interoperability among the agency’s roughly 60 stand-alone case management
systems.
The report recommends that the IRS adopt a “digital first”
approach to taxpayer service and prioritize three projects:
- Creating fully functional online accounts.
Collins said the IRS’s number one priority should be to enhance online accounts so
taxpayers and tax professionals can view all relevant information and conduct all
transactions with the IRS through their accounts.
By contrast, the functionality of IRS online accounts is limited.
Taxpayers generally cannot file tax returns, view most notices, or respond to notices through
their online accounts. Until recently, they could not make payments. As a result, only about 10%
of taxpayers have taken the time to establish online accounts.
- Digitizing the processing of paper-filed tax returns,
correspondence, and other documents. The IRS estimates it will receive about 43
million paper tax returns, and 19 million paper information returns in 2025, as well as
millions of responses to the roughly 170 million paper notices it sends to individual
taxpayers each year.
IRS employees manually transcribe data from paper-filed tax returns,
digit by digit, into IRS systems. The IRS has allowed taxpayers to upload their responses to IRS
notices through a digital “Document Upload Tool,” but it does not have a way to
process responses using automation. As a result, it generally must print taxpayer responses and
route them to IRS employees for processing as if they had been submitted on paper.
- Integrating about 60 case management systems. The
report says the IRS currently stores taxpayer data on about 60 distinct case management
systems that generally cannot communicate with each other. As a result, a taxpayer who calls
the IRS to discuss an account issue may find the customer service representative (CSR) who
answers lacks access to the relevant account information or must open multiple case
management systems on different screens and toggle among them to answer questions.
Under an initiative known as Taxpayer 360, the IRS addressed these
limitations by creating an integrated case management system that consolidates all relevant
information a CSR may need to help taxpayers in a single database.
Taxpayer Advocate Service advocacy objectives for FY
2026
The report identifies TAS’s key advocacy objectives for the
upcoming fiscal year as law requires. The report sets out nine such objectives:
- Improve automation and metrics to enhance the taxpayer experience.
- Expand IRS online account functionality.
- Reduce Identity Theft Victim Assistance resolution time from
nearly 2 years to 4 months.
- Strengthen IRS oversight of unethical tax return preparers.
- Expedite the resolution of Centralized Authorization File number
suspensions to protect tax professionals and taxpayers.
- Complete processing of all Employee Retention Credit claims and
ensure taxpayer rights are protected.
- Improve responses to Freedom of Information Act requests.
- Strengthening Appeals’ independence and operational
efficiency; and
- Improve the IRS’s criminal voluntary disclosure practice.
The IRS agrees to implement most of the proposed
administrative recommendations
The National Taxpayer Advocate is required by law to submit a year-end
report to Congress that, among other things, makes administrative recommendations to resolve
taxpayer problems. Internal Revenue Code § 7803(c)(3) authorizes the National Taxpayer
Advocate to submit the administrative recommendations to the Commissioner and requires the IRS
to respond within 3 months.
The National Taxpayer Advocate made 77 administrative recommendations
in her 2024 year-end report and then submitted them to the Commissioner for response. The IRS
has agreed to implement 42 (or 55%) of the recommendations in full or in part.
Read the IRS responses in the 2024 Annual Report to Congress Report
Card (PDF). 📌
Issue 13 – Colorado Man Sentenced to 12.5 years
in Prison for Promoting an Abusive Tax Shelter and Operating a Multi-million-dollar Investment
Fraud Scheme
Timothy McPhee of Estes Park, Colorado, was sentenced
to 151 months in prison and ordered to pay more than $59 million in restitution for promoting an
abusive tax shelter and operating a fraudulent investment scheme.
McPhee and several codefendants facilitated the layering of a business
trust, family trust, and charitable trust, and a private family foundation, to conceal business
income from the IRS.
McPhee taught clients to use the trusts and the foundation to avoid
paying income taxes and claim only about 2% of their income. In total, the tax shelter caused a
loss to the United States of about $45 million in unpaid federal income taxes.
McPhee also operated and promoted a fraudulent investment scheme called
the ROI Cash Flow Fund as an opportunity for investors to earn 3% monthly returns. The ROI Cash
Flow Fund was actually a Ponzi scheme and resulted in a loss to investors of about $6 million
Issue 14 – Supplemental Housing Allowance
Payments to Military Not Taxable
Treasury and the IRS have confirmed that supplemental basic allowance
for housing payments made to members of the uniformed services in December 2025 are not to be
included in income by those who received the payments; they are not taxable.
In the One, Big, Beautiful Bill enacted last July, Congress
appropriated $2.9 billion to supplement the basic allowance for housing payable to members of
the uniformed services. In December, President Donald J. Trump announced that 1,450,000 military
service members would receive a special “Warrior Dividend” before Christmas.
The resulting one-time supplemental payments of $1,776 made primarily
to active-duty members of the uniformed services in the pay grades of O-6 and below and eligible
Reserve Component members as of Nov. 30, 2025, of the Army, Air Force, Navy, Marine Corps and
Space Force were funded by this appropriation.
Federal tax law specifically excludes from gross income a
“qualified military benefit.” The basic allowance for housing payments are qualified
military benefits and, therefore, are not taxable.
Issue 15 – U.S. Department of Education Delays
Involuntary Collections Amid Ongoing Student Loan Repayment Improvements
The U.S. Department of Education (the Department) have announced that
it will delay the implementation of involuntary collections on federal student loans, including
Administrative Wage Garnishment (AWG) and the Treasury Offset Program (TOP).
The temporary delay will enable the Department to implement major
student loan repayment reforms under the Working Families Tax Cuts Act (the Act) to give
borrowers more options to repay their loans. These reforms, which include simplifying repayment
options and providing an additional opportunity for borrowers to rehabilitate their federal
student loans, reflect the Trump Administration’s commitment to provide better support for
current and future borrowers in repayment.
The Act reduces the number of federal student loan repayment plans,
eliminating a confusing maze of options and making it easier for borrowers to select either a
single standard repayment plan or income-driven repayment (IDR) plan that best meets their
needs.
This includes a new IDR plan that waives unpaid interest for borrowers
with on-time payments whose payments do not fully cover accrued interest, and that includes
small matching payments from the Department in certain circumstances to ensure that outstanding
principal is reduced each month. The plan will be available for borrowers beginning July 1,
2026. The delay in collections will give defaulted borrowers additional time to evaluate these
new repayment options once they consolidate their loans or complete a repayment or
rehabilitation agreement.
The Act also gives borrowers a second chance to rehabilitate a
defaulted loan, allowing them to get their repayments back on track and get the loan out of
default. Prior to passage of the Act, the law only permitted borrowers to provide a single
rehabilitation opportunity. The delay in collections will give defaulted borrowers additional
time to begin the rehabilitation process, including the ability to rehabilitate their loan a
second time.
During the delay, the Department encourages borrowers in default to explore their options 📌 for resolving their
defaulted student loans with the defaulted federal loan servicer. The Department reports student
loan
defaults to credit reporting agencies, which may adversely impact borrower credit reports.
Issue 16 – Applicable Federal Rates for February
2026, Rev. Rul. 2026-03
REV. RUL. 2026-2 TABLE 1
Applicable Federal Rates (AFR) for February 2026
REV. RUL. 2026-2 TABLE 2
Adjusted AFR for February 2026
REV. RUL. 2026-2 TABLE 3
Rates Under Section 382 for February 2026
REV. RUL. 2026-2 TABLE 4
Appropriate Percentages Under Section 42(b)(1) for February 2026
Note: Under section 42(b)(2), the applicable percentage for non-federally subsidized
new buildings placed in service after July 30, 2008, shall not be less than 9%.
REV. RUL. 2026-2 TABLE 5
Rate Under Section 7520 for February 2026
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