Section 01
IRS Statement Concerning the Destruction of 30 million Information Returns Due to Software Limitations – Tax Year 2020
Issue 1: IRS Statement Concerning the Destruction of 30 million Information Returns Due to Software Limitations – Tax Year 2020
May 13, 2022
IRS processed 3.2 billion information returns in 2020. Information returns are not tax returns, and they are documents submitted to the IRS by third-party payors, not taxpayers. 99% of the information returns IRS uses to matched to corresponding tax returns and processed. The remaining 1% of those documents were destroyed due to a software limitation and to make room for new documents relevant to the pending 2021 filing season.
There were no negative taxpayer consequences as a result of this action. Taxpayers or payers have not been and will not be subject to penalties resulting from this action.
Broadly, this situation reflects the significant issues posed by antiquated IRS technology. In 2020, the IRS prioritized the processing of backlogged tax returns to get taxpayers their refunds and support other COVID-related relief over inputting the less than 1% of information documents – mostly Form 1099’s – that were submitted on paper.
System constraints require IRS to process these paper forms by the end of the calendar year in which they were received. This meant that these returns could no longer be processed once filing season 2021 began. Not processing these information returns did not impact original return filing by taxpayers in any way as taxpayers received their own copy to use in filing an accurate return.
The IRS processed all paper information returns received in 2021 and plans to process those received in 2022.
Excerpts From the May 4, 2022, TIGTA Report - E-Filing Could Have Prevent This Issue
The IRS has taken a number of actions and developed initiatives in an effort to increase e-filing. Furthermore, legislative requirements have resulted and will continue to result in increases in e-filing. The backlogs of paper tax and information returns to be processed along with the inability to ship paper tax returns and/or retrieve paper tax returns from Federal Records Centers due to the pandemic demonstrate the need for the IRS to develop a Service-wide strategy to further increase e-filing.
However, the IRS does not have a Service-wide strategy that identifies, prioritizes, and provides a timeline for the addition of tax forms for e-filing nor an accurate and comprehensive list of tax forms not available to e-file. Since 2014, the overall percentage of business tax returns e-filed increased from 41 % to 63 %.
Employment tax returns continue to provide the most significant opportunity for growth in business e-filing. The IRS has yet to establish processes and procedures to identify and address corporate, employer, and Heavy Highway Vehicle Use Tax filers that do not comply with e-file mandates.
TIGTA’S analysis of tax return filings identified 15,108 filers that paper-filed 22,569 Tax Year 2018 returns that were required to be e-filed. TIGTA estimates that the processing of these returns cost the IRS $30,196 in comparison to the $3,405 to process the required e-filed tax returns.
The Internal Revenue Service (IRS) continues to receive large volumes of paper-filed tax and information returns, resulting in significant costs to process each year. For example, in Fiscal Year1 2020, the IRS expended more than $226 million to process the most frequently paper-filed tax returns. The cost per paper-filed return ranges from $3.04 to $15.21, whereas the cost to process the same tax return electronically ranges from less than $0.01 to $0.37. Figure 1 provides a comparison of volumes by filing method as well as the associated per-return cost to process.

Temporary closure of Tax Processing Centers continues to result in significant backlogs of paper tax and information returns to be processed. As TIGTA reported, the IRS closed its Tax Processing Centers in March and April 2020 in response to the Coronavirus Disease 2019 (COVID-19) pandemic.
Since reopening its Tax Processing Centers in June 2020, the IRS continues to have a significant backlog of paper-filed individual and business tax returns that remain unprocessed. The continued inability to process backlogs of paper-filed tax returns contributed to management’s decision to destroy an estimated 30 million paper-filed information return documents in March 2021.
The IRS uses these documents to conduct post-processing compliance matches such as the IRS’s Automated Underreporter Program to identify taxpayers not accurately reporting their income. IRS management advised us that once the tax year concludes, the information returns, e.g., Forms 1099-MISC, Miscellaneous Information, can no longer be processed due to system limitations. This is because the system used to process these information returns is taken offline for programming updates in preparation for the next filing season




