Webinar Policies


Registration Policy – Registrations will be accepted 1 hour prior to start time. 

Cancellation Policy – We understand that your schedule may change. Cancellation requests must be made in writing (e-mail recommended). Requests must be received and acknowledged at least two business days prior to the webinar. All cancellations are subject to a $25 handling fee.

Missed Webinar Policy – Sorry, but no refund. 

Technical Disruption Policy – In case of a major technical issue caused internally or by severe weather, the session will be re-scheduled at no charge to participants.



Attendees receive an electronic certificate of completion within 14 days after attending a webinar.  Basics & Beyond is required to maintain records of attendance. We ask that attendees retain certificates for their records.

If a certificate is misplaced and a replacement certificate is needed, please send a written request and a $15 replacement fee to Basics & Beyond, Inc. Once the request and fee are received, we will re-issue a certificate upon verification of records. We will e-mail, mail, or fax a copy of the certificate to the address listed on the written request. If the certificate is not located, we will e-mail, mail, or fax a notice of that fact to the same address. The search fee is non-refundable even if the original certificate cannot be located.



As part of helping you register for our webinars, we collect basic information about you, specifically the information transmitted by you when you register on-line, and communicate that information to Basics & Beyond, Inc. The main use of that information is to register you for your selected webinars and to allow us to follow up with you individually either directly, via e-mail, or through direct mail. We will not sell or trade any of that information to third parties without your consent.

From time-to-time we review and may reveal general statistical information about our website and visitors, such as the number of visitors and what site features they use, but we will never reference you by name or specific address. Basics & Beyond, Inc. also maintains a log of prior registrants which we use to contact prior registrants, analyze webinar attendees, and make decisions with respect to our future activities. We may offer chat rooms and message boards on our site. Please remember that any information disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

To enhance your experience with our site, we may at times ask for additional information about your computer system, usage habits, or other personal information. That information is not required and again will not be shared outside of Basics & Beyond, Inc. Any changes to this policy will be communicated here at least ten days before they would take effect. Information collected before changes are made will be handled according to the existing privacy policy at the time of your registration.

If you have any questions about our privacy policy or this Web site’s practices in general, email [email protected].