IRS has a secure Identity Verification Service to verify the client’s identity available 24 hours a day.
Letters 5071C and 6331C Instructions – Using the Online System Only
- The client must register to the website through ID.me (create before verifying your identity). Be sure to check the website and prepare all the documents needed to complete the registration.
- The client needs to have a copy of the 5071C or 6331C letter they received and a copy of the tax return for the tax year shown in the letter.
- If the person did not file an income tax return, they can indicate that on the website.
If the client prefers to talk to an IRS representative, they can call the toll-free IRS Identity Verification telephone number in the 5071C or 6331C letter.
Although the letters request a response within 30 days, the IRS will continue to work with the client regardless of the amount of days that have passed.
Have ALL of the following available when you call:
- The 5071C or 6331C letter.
- The tax return referenced in the letter (the Form 1040 series return). Note: A Form W-2, Form 1099 is not a tax return.
- A prior year’s income tax return, other than the year in the letter, if you filed one. Note: A Form W-2, Form 1099 is not a tax return; and
- Supporting documents that you filed with each year’s tax return. (Form W-2, Form 1099, Schedule C or F, etc.).
Note: Authorized third parties may assist taxpayers, but the taxpayer must call us together and must participate on the call.
The toll-free number IRS Identity Verification number is for identity verification only. No other tax-related information, including refund status, is available.
If the client is incarcerated, they will need to coordinate with a Prison Official.
Until IRS hears from the client, they will not be able to process the tax return, issue refunds, or credit any overpayments to the client’s account.
If the client cannot verify their identity online or over the phone, IRS will ask them to schedule an appointment and bring the documents listed above to a local IRS office to verify in person. The schedule an appointment call: 844-545-5640
If the client can successfully verify their identity, IRS will process the tax return. It will take up to 9 weeks to receive any refund or credit any overpayment to the client’s account. However, IRS finds other problems, IRS will contact the client again by letter. This will delay your refund more.
Letter 5747 C – What to Do?
Online
- If the client received the option to verify their identity online, use the IRS secure Identity Verification Service, available 24 hours a day, by creating an online account through ID.me.
- Have a copy of the 5747C letter received and a copy of the tax return for the tax year shown in the letter.
- The client can use this option if they did or didn’t file a tax return.
If the client did not file
- Call the IRS Identity Verification number on the letter to tell IRS they did not file a tax return.
If the client did file, schedule an in-person appointment
Call the Taxpayer Assistance Center toll-free at the number on the letter.
Please note:
- Authorized third parties may assist taxpayers, but the client must be present in-person.
- Although the letters request a response within 30 days, the IRS will continue to work with the client regardless of the amount of days that have passed.
Bring the following to the appointment
- The 5747C letter.
- The income tax return referenced in the letter (the Form 1040 series return).
- A previous year’s income tax return, other than the year in the letter, if the client filed one.
Note: A Form W-2 or Form 1099 is not a tax return. - Supporting documents that the client filed for each year’s income tax return (Form W-2, Form 1099, Schedule C or F, etc.).
Bring the following Identity Verification Documents to the appointment
- A valid U.S. federal or state government-issued picture identification, such as a driver’s license, state ID, or passport.
At least ONE of the following forms of identification:
- Current U.S. federal or state government-issued identification that is different from the first document provided.
- U.S. Social Security card; mortgage statement with current address.
- Lease agreement for a house or apartment with current address.
- Car title.
- Voter registration card (not the voter registration application).
- Utility bill with current address.
- Birth certificate (the IRS no longer accepts Puerto Rican birth certificates issued before July 1, 2010); or
- Current school records.
If IRS does not hear from the client
IRS may not be able to process the return, issue refunds, or apply overpayments to next year’s estimated tax.
The letter applies to identity verification only. No other tax-related information, including refund status, is available at the IRS Identity Verification telephone number provided on your letter.
Letter 5447 C – What to Do?
If the client did not file:
Contact IRS immediately to confirm if they may be a victim of tax-related identity theft, or write to IRS within 15 days, include copies of the requested information and mail it to the address on the letter.
If the client did file, call or write to verify their identity
- Call the IRS Identity Verification number on the letter. Have the following available when calling:
- The 5447C letter.
- The income tax return referenced in the letter (the Form 1040 series return).
Note: A Form W-2 or Form 1099 is not a tax return. - A previous year’s tax return, other than the year in the letter, if you filed one.
Note: A Form W-2 or Form 1099 is not a tax return. - Supporting documents that you filed with each year’s income tax return (Form W-2, Form 1099, Schedule C or F, etc.).
- If the client prefers to write, write to IRS within 15 days of receiving the letter and include copies of the requested information. Mail the information to the address on the letter.
Note: Although the letters request a response within 30 days, the IRS will continue to work with the case regardless of the amount of days that have passed.
If IRS does not hear from the client
IRS may not be able to process the return, issue refunds, or apply overpayments to next year’s estimated tax.
The toll-free and non-toll-free numbers are for identity verification only. No other tax-related information, including refund status, is available.
Letter 4883C and 6330C – What to Do?
Call IRS so they can verify identity and process the federal income tax return. Use the phone number in the letter with the information listed below. When calling, IRS will ask questions to verify identity.
Note: Although the letters request a response within 30 days, the IRS will continue to work the case regardless of the amount of days that have passed.
Have ALL of the following available when you call:
- The 4883C or 6330C letter.
- The income tax return referenced in the letter (the Form 1040 series return).
- Note: A Form W-2 or Form 1099 is not a tax return.
- A prior year income tax return, other than the year in the letter, if the client filed a return.
- Note: A Form W-2 or Form 1099 is not a tax return; and
- Supporting documents that were filed with each year’s income tax return (Form W-2 or Form 1099, Schedules C or F, etc.).
NOTE: Authorized third parties may assist taxpayers, but the client must call us together and must participate on the call.
The toll-free IRS Identity Verification number is for identity verification only. No other tax-related information, including refund status, is available.