The IRS has made significant progress opening backlogged mail. As of November 24, 2020, IRS had 7.1 million unprocessed individual tax returns and 2.3 million unprocessed business returns, the IRS expects to issue all refunds for 2019 individual tax returns in 2020 where there are no issues with the return.
For refunds that cannot be issued in 2020 because the tax return is being corrected, reviewed or awaiting correspondence from a taxpayer, the refund will be issued as a paper check in 2021 per our normal processes.
Clients should continue to check Where’s My Refund for their personalized refund status.
How long you may have to wait:
It depends on where they sent the tax return and where it is in the process. In some locations, IRS is caught up or almost caught up. In other locations they are processing returns received over the summer due to the extended July 15 tax filing due date and, in some cases, are processing tax returns dated as early as April 15, 2020. However, they are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available and are taking other actions to reduce this backlog. Tax returns are opened in the order it is received. As the return is processed, it may be delayed because it has a mistake, is missing information, or there is suspected identity theft or fraud. If they can fix it without contacting the client, they will. If they need more information or need the client to verify that it was the client who sent the tax return, they will write the client a letter. The resolution of these issues depends on how quickly and accurately the client responds, and the IRS staff trained and working under social distancing requirements to complete the processing of the return.
What should the client do?
Unfortunately, other than responding to any requests for information promptly, there’s no action clients can take. IRS is working hard to get through the backlog. They ask that individuals not file a second tax return or contact the IRS about the status of the return.
Received a Bill or Notice (updated December 1, 2020)
Because of the COVID-19 shutdown, IRS experienced a backlog in mailing notices. To save time and money, they did not generate new ones and many notices were mailed with past due payment or response dates. IRS included a Notice 1052, Important! You Have More Time to Make Your Payment, as an insert.
The insert provided new or updated pay or response dates. Due to an error, some notices were sent without the insert. If your client is among those who did not get the Notice 1052, they were sent a Letter 544 on August 7, 2020, with the appropriate information.
What they should do?
The letter explains why the notice was delayed and provides a new date to pay or respond. If the client received the notice, they should:
- Review the last page of the insert to determine if there is a new due date.
- Do nothing with the notice if they have already taken steps to resolve the issue.
- Contact IRS using the phone number on the notice if they have questions.
- Keep in mind that phone lines are extremely busy as the IRS resumes operations.
- If the notice was about a balance due and they are unable to pay, consider payment options to avoid getting additional penalties and interest.
IRS is now sending 500 series balance due notices:
Although the IRS continued to issue most agency notices, the 500 series were suspended temporarily due to COVID-19. Some taxpayers have started to receive the updated 500 series notices with current issuance and payment dates. The 500 series includes three different types of notices that alert taxpayers about varying stages of nonpayment - the CP501, the CP503 and the CP504.
Taxpayers who are unable to pay are encouraged to consider available payment options as penalties and interest continue to accrue. Taxpayers in this situation are particularly encouraged to first review the Online Payment Agreement tool, which offers an easy way to set up a payment plan.
Penalty relief due to reasonable cause:
If the client was affected by the pandemic or other circumstances, IRS may be able to remove or reduce some penalties due to reasonable cause, but only if the client tried to comply with the tax law but were unable to due to facts and circumstances beyond their control. If this applies to them have the necessary documentation to support the claim, call the toll-free number on the notice to request penalty relief due to reasonable cause.
Answered a Letter or Notice (updated December 1, 2020)
IRS is getting mail, but it’s taking them longer to process it. How long may the client have to wait: IRS is processing all responses in the order we received them and are opening mail within 40 days of arrival. The current delay for IRS to process these responses is more than 60 days. The exact timeframe varies depending on the type of issue. IRS is sending replies to letters and notices across IRS sites where they have more staff and taking other actions to reduce this backlog.
What the client should do?
Once the client has answered the notice, they do not need to answer it again. IRS is working through all taxpayer replies on a first-come, first-served basis and will process the reply as of the date it was received.
Sent a Missing Form or Document (updated December 1, 2020)
There is a high volume of tax returns with missing schedules needed to claim or reconcile credits. IRS is getting mail, but it’s taking them longer to process it. They are processing all responses in the order we received them. The current delay is more than 60 days. If the client has provided the information, no further action is needed. IRS is working through all taxpayer replies on a first-come, first-served basis.
Sent IRS a Check (updated December 1, 2020)
If the client mailed IRS a check, it may be in the backlog of unopened mail. IRS is opening mail as quickly as possible and expect to process any checks within 60 days of its arrival. They will apply the payment on the date received, not the date they processed it. To avoid penalties for a late payment:
- Do not cancel the check.
- Make sure funds available to cover it.
- They are forgiving Dishonored Check Penalties if the check doesn’t clear because of processing delays.
This applies to payments we received starting March 1, 2020 and may extend through December 31, 2020. Interest and other types of penalties may still apply.
Sent a Third-Party Authorization or Power of Attorney Form (updated December 1, 2020)
Due to site closures relating to COVID-19, IRS currently taking longer than 3-4 weeks for approval. The current timeframe for approval is approximately 25 business days. They expect to have full staffing in place soon and reduce the wait time. Please consider the additional approval time and plan for it. Do not submit duplicate authorizations. Duplicate filings will only cause more delays. They working on a solution to accept Forms 8821 and 2848 with electronic signature images by early 2021.
Received a Failure to Deposit Penalty as an Employer (updated December 1, 2020)
If the client was an employer who reduced their tax deposits because they planned to claim the sick and family leave credits, or employee retention credit in the second quarter of 2020, they may have received a notice stating there was a Failure to Deposit Penalty for Form 941. Why they received this: When they reported the schedule of liabilities on Form 941, the liabilities did not match the reduction in deposits for every pay date. When this happened, they received a Failure to Deposit Penalty on the difference.