Section 01
Do You Need to Trace Your Clients Stimulus Payment that they Never Received?
If the Notice 1444 or 1444-B shows the stimulus payment was issued as a direct deposit more than 5 days after the payment date or the online account shows the payment amounts, the first step is to check with the bank and make sure the client did not receive a deposit. Do not check with the bank prior to 5 days because they may not have any information.
A client should only request a payment trace to track the payment if they received Notice 1444 or Notice 1444-B showing the payments were issued or the online account shows the payment amounts and they have not received it within the timeframes below. IRS assistors cannot initiate a payment trace unless it has been:
- 5 days since the deposit date and the bank says it hasn’t received the payment
- 4 weeks since the payment was mailed by check to a standard address for the first EIP.
- 6 weeks since the payment was mailed, and you have a forwarding address on file with the local post office.
- 9 weeks since the payment was mailed, and the client has a foreign address for the first EIP; March 31, 2021 for the second EIP.
If the client has a foreign address, there may be international service disruptions at the United States Postal Service (USPS) or the foreign country they are located in due to the COVID-19 pandemic.
The issue you will face is clients who state they did not get EIP1 or EIP 2 and they do not have the Notice 1444 or Notice 1444B. Preparer Form 3911 as instructed below.
- Do not request a payment trace to determine if you were eligible for a payment or to confirm the amount of payment the client should have received.
- Have clients check both checking and savings accounts or other accounts where the stimulus may have been deposited.
- Most banks will identify the deposit as from Treasury.
- Has the clients return been processed for 2019 or 2020?
How IRS Will Process the Claim to Trace the EIP
They will process the claim for a missing payment in one of two ways:
- If the check was not cashed, IRS will reverse the payment and notify the client. If the client finds the original check, they must return it as soon as possible. The client should claim the 2020 Recovery Rebate Credit on the 2020 tax return to receive credit, if eligible.
- If the check was cashed, the Treasury Department’s Bureau of the Fiscal Service will send the client a claim package that includes a copy of the cashed check. Follow the instructions in any packet provided. The Treasury Department’s Bureau of the Fiscal Service will review the claim and the signature on the canceled check before determining whether the payment can be reversed. If reversed, the client will need to claim the Recovery Rebate Credit on the 2020 return, if eligible.
Note: If the client is filing the 2020 tax return before the trace is complete, do not include the payment amount on line 16 or 19 of the Recovery Rebate Credit Worksheet. The client may receive a notice saying the Recovery Rebate Credit was changed, but an adjustment will be made after the trace is complete and it is determined the payment has not been cashed. The client will not need to take any additional action to receive the credit.
To start a payment trace:
- Call IRS at 800-919-9835.
- Mail or fax a completed Form 3911, Taxpayer Statement Regarding Refund.
Reminder: DO NOT request a trace prior to the timeframes above. IRS assistors cannot start a trace prior to those timeframes.
To complete the Form 3911:
- Write “EIP1” or “EIP2” on the top of the form to identify which payment the client needs to trace.
- Complete the form answering all refund questions as they relate to the EIP.
- When completing item 7 under Section 1:
- Check the box for “Individual” as the Type of return
- Enter “2020” as the Tax Period
- Do not write anything for the Date Filed
- Sign the form. If you file married filing joint, both spouses must sign the form.
The client will generally receive a response 6 weeks after IRS receives the request for a payment trace, but there may be delays due to limited staffing. Do not mail Form 3911 if you have already requested a trace by phone.
If the trace is mailed or faxed prior to the timeframes above, the request will not be processed until those timeframes are met.
Mail or fax the form to:
Note: Do not send anything other than a Form 3911 to the fax numbers below.
If you live in… | then mail to this address… | or fax to... |
Maine, Maryland, Massachusetts, New Hampshire, Vermont | Andover Internal Revenue Service | |
Georgia, Iowa, Kansas, Kentucky, Virginia | Atlanta Internal Revenue Service | |
Florida, Louisiana, Mississippi, Oklahoma, Texas | Austin Internal Revenue Service | |
New York | Brookhaven Internal Revenue Service | |
Alaska, Arizona, California, Colorado, Hawaii, Nevada, New Mexico, Oregon, Utah, Washington, Wisconsin, Wyoming | Fresno Internal Revenue Service | |
Arkansas, Connecticut, Delaware, Indiana, Michigan, Minnesota, Missouri, Montana, Nebraska, New Jersey, Ohio, West Virginia | Kansas City Internal Revenue Service | |
Alabama, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee | Memphis Internal Revenue Service | |
District of Columbia, Idaho, Illinois, Pennsylvania, Rhode Island | Philadelphia Internal Revenue Service | |
A foreign country, U.S. possession or territory*, or use an APO or FPO address, or file Form 2555 or 4563, or are a dual-status alien. | Austin Internal Revenue Service |



